The five primary activities of the value chain are: inbound logistics, operations, outbound logistics, marketing and sales, service. It is made up of four secondary activities:  firm infrastructure, human resource management, technology development and procurement.

The value chain is a tool for evaluating how a business operates. With this value chain template, you'll be able to identify various links in the value chain, and determine where an opportunity for product differentiation exists. This template helps lay out your actual value chain and identify where opportunities exist to improve.

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